Take your customer service up a gear

With our user support functions, you can be there for your customers whenever and however they need you.

Pull up all relevant information

Find all relevant customer data, including their driver’s license, their payment methods, and their trips.

End-user profile of Jonas Maldini on Wunder Mobility software platform computer screen display in orange.

Follow your customers’ trips

Support your customers by accessing all their trip details including their payments, or issues with payment.

Ride detail overview and pending payments from different times and dates in orange, with a juxtaposed map overview image to the left of Sternschanze and St. Pauli.
Orange car render and vehicle action display on Wunder Mobility platform.

Manage problems

Find the issue and offer assistance immediately, i.e., if the door is not closed properly or if the vehicle is parked in a no-parking zone.

Issue refund push notification display on a mobile device with a map overview and small vehicle icons.

Issue refunds

Offer customers refunds in case of any issues by adding credits directly to their account.