Steer the street without chaos.
Your field team keeps the fleet alive: swappers, cleaners, relocators, mechanics. The Service App is the tool in their hand. Change a task priority in the back office and every agent's map recolors to match, so the most urgent vehicle is always the obvious one. No group chats.
The street used to run on group chats.
Field work lived in WhatsApp and Teams threads, a spreadsheet, and whoever answered fastest, instead of one system. Two workers drove to the same scooter. A vehicle sat broken because no one logged it. When a shift ended, the context left in someone’s chat history.
Everything the street needs, in one app.
Scan a vehicle and its full state opens. Report a problem and it becomes a task with photo proof. Hand it to the next shift and nothing gets lost. The same app, wherever the work is.
An idle vehicle earns nothing. Move it.
The Service App turns idle time into a move: the demand heatmap shows where riders are opening the app, idle-time filters surface the vehicles earning nothing, and your team relocates them to where the demand is.
See the demand
The heatmap shows where riders opened the app in the last hour, so relocations chase real demand, not a hunch.
Find the idle
Filter by idle time (4h, 8h, 12h, 24h and over) to surface the vehicles that have stopped earning.
Close the gap
A short move from a cold spot to a hot one turns an idle vehicle back into a rentable one. Fewer idle hours, more margin.
The app keeps getting sharper, every week.
The Service App was rebuilt from the ground up in 2026 and ships on a weekly cadence, in public. Recent releases:
Accountability that survives completion
The assignee now stays on a task after it is marked done, so traceability and audit reporting hold across shifts.
App and back office reconciled
Energy level and lock and unlock status now match between the Service App and the back office, closing the drift that sent workers to the wrong vehicle.
Precise battery filtering
Filter by exact state of charge, not just Critical, Low, Medium, and High buckets, to find the vehicles that actually need a swap.
Damage reporting, fixed
Report damage with photos, link it to a task, and hand it on with the full description intact for the next person.
Task templates and tags
Pick a task template and add or remove tags on the spot, so field work is logged with the operator’s own categories.
Batch pickup and deployment
Mass Pickup and Mass Deployment handle a van-load of vehicles in one flow instead of one scan at a time.
Questions operators ask.
How does a manager steer the team without pinging everyone?
Change a task priority in the back office. Every agent map recolors to match, so the most urgent vehicle is the obvious one. No group chat needed.
What stops two workers driving to the same vehicle?
A vehicle carries its highest open-task priority as a color, and its task keeps its assignee. You can see who has it before you set out.
Does the app agree with what my back office shows?
It runs on the same live fleet state as the back office and the rider apps. The 2026 rebuild reconciled energy level and lock and unlock status so the app and the back office report the same thing.
How often does it improve?
Every week. The rebuilt app ships on a weekly cadence, and the changes are public in the changelog.
Is there extra cost for the field team?
No. The Service App is included in the platform, with no per-seat pricing for your street teams.
Put your field team on it.
The Service App is included in the platform, with no per-seat pricing for street teams. Your vehicles, your city, real riders. A maximum of three months, for a fixed €15,000 (carsharing) or €12,500 (micromobility).