Take your customer service up a gear

With our user support functions, you can be there for your customers whenever and however they need you.

Know your customers

Access all relevant customer data, including their driver’s license, purchases, invoices, and their trips.

End-user profile of Jonas Maldini on Wunder Mobility software platform computer screen display in orange.

Follow your customers’ trips

Support your customers live on their journey by accessing all their trip details from start to end, including payments.

Ride detail overview and pending payments from different times and dates in orange, with a juxtaposed map overview image to the left of Sternschanze and St. Pauli.
Orange car render and vehicle action display on Wunder Mobility platform.

Manage problems

Identify issues and offer assistance immediately, i.e., if the fuel or battery level is too low or if the vehicle is in a no-parking zone.

Issue refund push notification display on a mobile device with a map overview and small vehicle icons.

Issue refunds

Execute full or partial refunds in case of any issues, or offer to add credits directly to their account.